Responsible Gaming
Gaming Should Be Entertainment
Online pokies and casino games should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to understand that the house always has an advantage. Play only with money you can afford to lose, and never gamble beyond your means.
Age Verification
You must be at least 18 years of age or the legal gambling age in your jurisdiction to access and use online pokies and casino services in New Zealand. It is illegal for anyone under the legal age to gamble. Licensed operators are required to verify your age before allowing you to play.
Warning Signs of Problem Gambling
If you recognize any of the following signs in yourself or someone you know, it may indicate a problem with gambling:
- Chasing losses by gambling more to try to recover money lost
- Hiding gambling activities or lying about the amount of time or money spent
- Gambling with money needed for essential expenses (rent, bills, food)
- Experiencing mood swings or irritability when unable to gamble
- Neglecting work, family, relationships, or hobbies due to gambling
- Feeling anxious or stressed when not gambling
- Borrowing money or going into debt to fund gambling
- Failed attempts to cut down or stop gambling
- Gambling to escape problems or negative emotions
- Needing to gamble with larger amounts to achieve the same excitement
Self-Help Tools & Safer Gaming Features
Most reputable online casinos offer tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose during a gaming session
- Reality Checks: Receive regular notifications during your gaming session to remind you how long you've been playing and how much you've spent
- Self-Exclusion: Voluntarily exclude yourself from an online casino for a set period (days, weeks, months, or permanently)
- Time-Out: Take a temporary break from gaming without permanently closing your account
- Account Closure: Permanently close your gaming account if needed
Use these tools proactively to maintain responsible gaming habits.
Support Organizations & Resources
If you're struggling with problem gambling, help is available. The following organizations provide free, confidential support:
New Zealand
- Gambling Helpline NZ: Free phone and text support available 24/7 — call 0800 654 655 or text 8393
- Problem Gambling Foundation: Provides counseling and support services across New Zealand — www.pgf.nz
International Resources
- GamCare (UK): www.gamcare.org.uk
- GamStop (UK): www.gamstop.co.uk
- Gambling Help Online (Australia): www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (USA): www.ncpgambling.org
If You Need Help
Problem gambling can affect anyone, regardless of background or circumstances. Seeking help is a sign of strength, not weakness.
If you or someone you know is struggling with problem gambling, please reach out to the Gambling Helpline NZ on 0800 654 655 or text 8393. Support is free, confidential, and available 24 hours a day, 7 days a week.
Remember: it's never too late to ask for help, and recovery is possible.